Privacy Policy

This Privacy Policy outlines how Orozino Casino collects, uses, stores, and protects your personal information when you use our website and services. We are committed to safeguarding your privacy and ensuring that your data is handled in accordance with applicable privacy laws. This page explains the types of data we collect, the purposes for which we use it, and the choices you have regarding your information.

Information We Collect

We collect various types of information to provide and improve our services. This includes information you provide directly, such as when you register an account, make a deposit, or contact our support team. We also automatically collect certain data when you visit our website, including your IP address, browser type, device information, and browsing behaviour. Additionally, we may collect information from third-party sources, such as payment processors and identity verification services, to comply with legal obligations.

Personal Information You Provide

When you create an account at Orozino Casino, we ask for your name, date of birth, email address, phone number, and residential address. To process deposits and withdrawals, we collect payment method details such as credit card numbers, e-wallet account information, or cryptocurrency wallet addresses. For identity verification (KYC), we may request a copy of your passport, driver’s licence, or a recent utility bill. This information is necessary to meet our regulatory obligations and to provide you with a secure gaming environment.

Automatically Collected Information

Our systems automatically log data when you access or use our website. This includes your IP address, operating system, browser type and version, pages visited, time and date of visits, and the duration of your session. We also use cookies and similar technologies to gather information about your preferences and how you interact with our site. This helps us improve our services and tailor your experience.

How We Use Your Information

We use your personal data for the following purposes: to create and manage your account, to process deposits and withdrawals, to verify your identity and age, to comply with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations, to communicate with you about your account and our services, to provide customer support, and to improve our website and offerings. We may also use aggregated, anonymised data for analytical purposes.

Legal Basis for Processing

Orozino Casino processes your personal data on the following legal bases: performance of a contract (to provide you with our services and manage your account), compliance with a legal obligation (such as KYC/AML requirements), and legitimate interests (such as improving our services and preventing fraud). Where we rely on your consent, you have the right to withdraw it at any time.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand where our visitors come from. Cookies are small text files stored on your device by your web browser. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period or until you delete them).

Types of Cookies We Use

• Essential Cookies: Required for the website to function, such as maintaining your session and remembering your login status.
• Analytics Cookies: Help us understand how visitors use our site, which pages are most popular, and how we can improve navigation and performance.
• Functional Cookies: Remember your preferences, such as language and region, to provide a more personalised experience.
• Advertising Cookies: Used to deliver relevant advertisements to you and measure the effectiveness of our marketing campaigns.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Sharing Your Information

We do not sell your personal information to third parties. We may share your data with trusted service providers who assist us in operating our business, such as payment processors, identity verification services, hosting providers, and analytics platforms. These third parties are contractually obligated to protect your data and use it only for the purposes we specify. We may also disclose your information if required by law, to enforce our terms and conditions, or to protect the rights, property, or safety of Orozino Casino, our users, or others.

International Transfers

As Orozino Casino is operated by Spinsoft Interactive N.V., licensed by the Anjouan Gaming Authority, your data may be transferred to and processed in countries outside of New Zealand. We ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Data Retention

We retain your personal data for as long as your account is active, or as needed to provide you with our services. We may also retain your data for a longer period to comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer required, we will securely delete or anonymise it.

Your Rights

You have certain rights regarding your personal information, including the right to access, correct, or delete your data. You may also have the right to restrict or object to processing, to data portability, and to withdraw consent where processing is based on consent. To exercise these rights, please contact our support team. We will respond to your request within a reasonable timeframe, subject to legal limitations.

Accessing Your Information

You can request a copy of the personal data we hold about you by contacting us. We may ask you to verify your identity before processing your request. We will provide the information in a commonly used electronic format.

Correcting or Deleting Your Information

If you believe any of the information we hold about you is inaccurate or incomplete, you may request that we correct it. You may also request that we delete your personal data, subject to our legal obligations to retain certain records.

Security Measures

We take the security of your personal information seriously. Orozino Casino uses 256-bit SSL encryption to protect data transmitted between your browser and our servers. We implement technical and organisational measures to safeguard your data against unauthorised access, loss, misuse, or alteration. Our systems are monitored regularly, and we conduct periodic security assessments. Despite these measures, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Responsible Gaming and Age Verification

We are committed to promoting responsible gaming and protecting minors. You must be at least 19 years old to use our services, in accordance with New Zealand law. We verify the age and identity of all players during registration. If you or someone you know is struggling with gambling-related harm, we encourage you to use the responsible gaming tools available on our platform, including deposit limits, session time limits, and self-exclusion options. For support, you can contact organisations such as the New Zealand Gambling Helpline on 0800 654 655 or visit their website. Our Responsible Gaming page provides further information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will notify you by posting the updated policy on this page and, where appropriate, by email. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our support team. We offer 24/7 live chat and email support in English, Portuguese, French, and Spanish. Our support agents are available to assist you with any privacy-related enquiries.

Complaints and Dispute Resolution

If you are not satisfied with how we have handled your personal data, you have the right to lodge a complaint with the relevant data protection authority. We encourage you to contact us first so that we can attempt to resolve your issue. Our support team will acknowledge your complaint and work to address it promptly. If we cannot reach a satisfactory resolution, you may escalate the matter to the Anjouan Gaming Authority or your local data protection regulator.

Summary of Data Processing

This Privacy Policy applies to all users of Orozino Casino. By using our website, you acknowledge that you have read and understood this policy.