Responsible Gaming
At Orozino Casino, we are committed to promoting responsible gaming and ensuring that your experience on our platform remains safe, enjoyable, and within your control. This page outlines the tools, resources, and policies we have in place to help you gamble responsibly. We encourage all players in New Zealand to use these measures and to seek support if gambling ever becomes a concern.
Our Commitment to Player Protection
We believe that gambling should be a form of entertainment, not a way to make money or solve financial problems. Orozino Casino provides a range of player protection tools designed to help you manage your play. These tools are available to all account holders and can be adjusted at any time through your account settings or by contacting our support team.
Deposit Limits
You can set a daily, weekly, or monthly deposit limit on your account. This limit controls the total amount you can deposit within the chosen period. Once set, it cannot be increased until the period ends, but you can decrease it at any time. To set or change your deposit limits, log in to your account and navigate to the responsible gaming section, or contact our support team.
Loss Limits
Loss limits allow you to cap the total amount you can lose over a specified period. Similar to deposit limits, they can be set and adjusted downward immediately, but any increase will only take effect after the current period expires. This tool helps you stay within a budget that is comfortable for you.
Session Time Limits
You can set a time limit for each gaming session. When the limit is reached, you will be logged out of your account. This feature helps you manage the amount of time you spend playing and encourages regular breaks.
Reality Check Reminders
Reality check reminders are optional notifications that appear during your gaming session to show you how long you have been playing and your net wins or losses. You can enable this feature in your account settings to receive reminders at intervals you choose.
Self-Exclusion
If you feel that you need a break from gambling, Orozino Casino offers both temporary and permanent self-exclusion options. During a self-exclusion period, your account will be closed, and you will not be able to access any games or make deposits. You can request self-exclusion by contacting our support team. Temporary self-exclusion can last from a few days to several months, while permanent self-exclusion is irreversible. We will also take steps to prevent you from receiving marketing communications during this time.
Age Verification
Gambling is strictly for individuals aged 19 years or older in New Zealand. Orozino Casino verifies the age of all players during the account registration process. We may also conduct additional checks at any time to ensure compliance with this requirement. If we suspect that a player is under 19, we will suspend their account and remove any funds deposited. Parents and guardians are encouraged to use monitoring software to prevent minors from accessing gambling websites.
Tools and Resources Available at Orozino
The following table summarises the responsible gaming tools you can use at Orozino Casino:
| Tool | Description | How to Access |
|---|---|---|
| Deposit Limit | Set a maximum deposit amount per day, week, or month | Account settings or contact support |
| Loss Limit | Cap your losses over a chosen period | Account settings or contact support |
| Session Time Limit | Limit the length of each gaming session | Account settings or contact support |
| Reality Check Reminder | Receive on-screen notifications about your play time and results | Account settings |
| Self-Exclusion | Temporarily or permanently close your account | Contact support |
| Account Closure | Close your account for any reason | Contact support |
Recognising Problem Gambling
It is important to be aware of the signs that gambling may be becoming a problem. Common indicators include:
- Spending more time or money on gambling than you intended.
- Chasing losses by increasing bets or playing longer.
- Feeling irritable or restless when trying to cut down or stop.
- Lying to family or friends about your gambling habits.
- Using gambling to escape from stress or negative feelings.
- Borrowing money or selling possessions to fund gambling.
If you recognise any of these signs in yourself or someone you know, we urge you to seek help immediately.
Getting Help
If you need support with problem gambling, several organisations in New Zealand offer free, confidential advice and assistance:
- NCPG (New Zealand Gambling Helpline): Call 0800 664 262 – available 24/7 for free support.
- GamCare: Offers information, support, and counselling for anyone affected by problem gambling.
- Gambling Therapy: Provides online support and advice for gamblers and their families.
You can also speak to our support team at Orozino Casino, who can guide you to appropriate resources and help you set limits or self-exclude if needed.
Security and Account Monitoring
Orozino Casino uses 256-bit SSL encryption to protect your personal and financial data. We also monitor accounts for unusual activity that may indicate problem gambling, such as rapid deposit patterns or extended play sessions. If our system detects such patterns, we may reach out to you with information about responsible gaming tools and support services.
Fair Play and Game Integrity
All games on our platform are provided by verified software providers and are tested for fairness by independent auditors. We hold a licence from the Anjouan Gaming Authority and operate under strict regulatory standards. Our games use certified random number generators (RNGs) to ensure that outcomes are truly random and cannot be manipulated. You can read more about our game selection on the slots and live casino pages.
Bonus Terms and Conditions
While this page focuses on responsible gaming, it is important to understand the rules that apply to any bonuses you may use. Bonuses are intended to enhance your entertainment, but they come with conditions that help ensure fair play. For example, the 100% welcome bonus up to NZ$550 + 500 free spins across five deposits requires a 35x wagering requirement on the deposit and bonus amount. The maximum bet while a bonus is active is NZ$2.20 per spin, and exceeding this may result in forfeiture of winnings. Full terms for all promotions are available on the bonus page.
Prohibited Activities
To maintain a safe and fair environment, Orozino Casino prohibits the following activities:
- Using automated software, bots, or scripts to play games.
- Creating multiple accounts to exploit bonuses or promotions.
- Collusion or any form of cheating.
- Fraudulent or illegal behaviour, including money laundering.
- Any activity that violates our terms and conditions.
If we detect any prohibited activity, we reserve the right to suspend or close your account and void any winnings.
Contact Us
If you have any questions about responsible gaming or need assistance with any of the tools described on this page, please contact our support team. We offer 24/7 live chat and email support. Our team is available in English, Portuguese, French, and Spanish. We are here to help you maintain a safe and enjoyable experience.
Final Words
Gambling should always be a choice, not a compulsion. We encourage all players to use the tools and resources available to stay in control. If you ever feel that gambling is affecting your life negatively, please reach out for help. Remember, you can always set limits, take a break, or self-exclude. Your wellbeing is our priority.
Orozino Casino is operated by Spinsoft Interactive N.V. and licensed by the Anjouan Gaming Authority. This page is part of our commitment to providing a safe and responsible gaming environment for all players in New Zealand.